YOUR ORDER IS ON ITS WAY
About RCN Shipping
RCN Shipping is a shipping service created by and for RCN Media's local shipments. When you order an item to be shipped to a location within 30km of RCN Media in Port Alberni, your package will be shipped by RCN Shipping. RCN Shipping is looking to expand to delivering for other companies, and to other locations in Canada.
When will my order arrive?
Your order will arrive the same day, or day after, you receive this email.
Schedule a delivery or change of address.
If you email email@example.com as soon as you can, we will try and work something out for you.
What time of day do you deliver?
We deliver mainly between 9:00 AM and 3:00 PM daily. But an order can arrive anytime between 7:30 AM and 8:00 PM.
Do you deliver on weekends?
Yes, if your order is ready on a weekend then we will deliver it. We are committed to getting you your package as soon as we can.
Problems with your order/shipment?
It's been days and my order has not arrived.
Return or Cancel an order
I hate to say it, but you're a little too late if your package has been mailed. But, in some cases, we can cancel an order. If the order has not arrived, then you can request a cancellation. Please reach out via email (firstname.lastname@example.org) or the chat.
You will not be able to receive a refund if the other has been "delivered", unless there is an issue with the order that is our fault. You will not be able to receive a refund if the order has any personalization (i.e. a book that has been personalized to you or someone else). In most cases, you will be issued a credit to the RCN Store for future orders.
Refunds are not always issued and will be dealt with on a case by case basis.
Why don't we use Canada Post or another shipping service?
Did you know that when you send something in Port Alberni, and it is to be mailed to another location in Port Alberni, it's shipped to Victoria to be processed then brought back to Port Alberni? This takes 1-5 days. With RCN Media shipping, we will bring the package right to your door the same or next day once it's ready for shipment.
Why do I have to pay for shipping if it's just going to be dropped off?
RCN Shipping employs someone to bring the package to you, so this employment costs money. The great thing about RCN Shipping is that 75% of our packages are delivered by single mothers who have a hard time finding employment during school hours, while their kids are in class. We also have no way of processing an order to be only delivered to one town. If you would like to reach out to us before you order, we can work out a drop-off or pick-up for less than the current rate.
Is RCN Shipping secure?
RCN Shipping handled over 5,000 shipments in the second half of 2020 and there were no packages delivered to wrong addresses, or any issues with the orders. We have never had an issue of any sort, and we intend to keep it that way. Most times people don't even notice that RCN Shipping has handled their package.